Delivery and Returns
Select your location below for more information about delivery & returns.
United Kingdom
No countries found
Black Friday is busy, and we’re on it.
We’re getting a lot of orders right now, so dispatch from our warehouse may take 1-2 extra days. Thank you for your patience. Your pieces are being packed with care and will be on their way as soon as possible.
Express (1-2 working days) - £3.95
Standard (2-3 working days) - £3.50 or FREE for orders over £75
All orders placed before 8pm will be dispatched on the same working day. Please note that we do not ship orders over the weekend or during national UK bank holidays.
If you change your mind you can return your item for a refund or exchange within 30 days, excluding earrings (for strict hygiene reasons), personalised or engraved items, gift cards & gift packaging.
All returns can be quickly submitted via our portal here D.LOUISE Returns Portal, and should be sent back unworn and in their original packaging. We process returns within 7 working days of receiving them back into our warehouse, and any funds will be returned to your account within 6 working days from that point. If you choose to return only a portion of an order that included a free item(s) as part of the promotional offer, the value of the free item(s) or discount will be deducted proportionally from the refund amount or may be billed separately.
Please note that original shipping charges are non-refundable. We cannot refund duties, taxes or shipping charges.
We are not able to accept returns for items purchased at any of our pop up events or sample sales.
*Our Returns Policy is in addition to your statutory rights.
To return your order please click here, where you can submit your details and arrange your postage. Once that is complete, you will be emailed with your postage label or QR code, along with the instructions of where to post your return.
D.LOUISE does not cover the postage cost when returning orders for a refund or exchange. All postage costs are calculated and payable at the last step on our returns portal before receiving your postage label/ QR code.
Black Friday is busy, and we’re on it.
We’re getting a lot of orders right now, so dispatch from our warehouse may take 1-2 extra days. Thank you for your patience. Your pieces are being packed with care and will be on their way as soon as possible.
Standard (2-5 working days) - €5.95 or free for orders over €70
Express (1-3 working days) - €15.00
All orders placed before 8pm will be dispatched on the same working day. Please note that we do not ship orders over the weekend or during national UK bank holidays.
If you change your mind you can return your item for a refund or exchange within 30 days, excluding earrings (for strict hygiene reasons), personalised or engraved items, gift cards & gift packaging.
All returns can be quickly submitted via our portal here D.LOUISE Returns Portal, and should be sent back unworn and in their original packaging. We process returns within 7 working days of receiving them back into our warehouse, and any funds will be returned to your account within 6 working days from that point. If you choose to return only a portion of an order that included a free item(s) as part of the promotional offer, the value of the free item(s) or discount will be deducted proportionally from the refund amount or may be billed separately.
Please note that original shipping charges are non-refundable. We cannot refund duties, taxes or shipping charges.
We are not able to accept returns for items purchased at any of our pop up events or sample sales.
*Our Returns Policy is in addition to your statutory rights.
To return your order please click here, where you can submit your details and arrange your postage. Once that is complete, you will be emailed with your postage label or QR code, along with the instructions of where to post your return.
D.LOUISE does not cover the postage cost when returning orders for a refund or exchange. All postage costs are calculated and payable at the last step on our returns portal before receiving your postage label/ QR code.
Black Friday is busy, and we’re on it.
We’re getting a lot of orders right now, so dispatch from our warehouse may take 1-2 extra days. Thank you for your patience. Your pieces are being packed with care and will be on their way as soon as possible.
Standard (3-7 days) - AED 25 or free for orders over AED 500
All orders placed before 8pm will be dispatched on the same working day. Please note that we do not ship orders over the weekend or during national UK bank holidays.
If you change your mind you can return your item for a refund or exchange within 30 days, excluding earrings (for strict hygiene reasons), personalised or engraved items, gift cards & gift packaging.
All returns can be quickly submitted via our portal here D.LOUISE Returns Portal, and should be sent back unworn and in their original packaging. We process returns within 7 working days of receiving them back into our warehouse, and any funds will be returned to your account within 6 working days from that point. If you choose to return only a portion of an order that included a free item(s) as part of the promotional offer, the value of the free item(s) or discount will be deducted proportionally from the refund amount or may be billed separately.
Please note that original shipping charges are non-refundable. We cannot refund duties, taxes or shipping charges.
We are not able to accept returns for items purchased at any of our pop up events or sample sales.
*Our Returns Policy is in addition to your statutory rights.
To return your order please click here, where you can submit your details and arrange your postage. Once that is complete, you will be emailed with your postage label or QR code, along with the instructions of where to post your return.
D.LOUISE does not cover the postage cost when returning orders for a refund or exchange. All postage costs are calculated and payable at the last step on our returns portal before receiving your postage label/ QR code.
Black Friday is busy, and we’re on it.
We’re getting a lot of orders right now, so dispatch from our warehouse may take 1-2 extra days. Thank you for your patience. Your pieces are being packed with care and will be on their way as soon as possible.
Standard (2-5 days) - HK$100 or free for orders over HK$800
All orders placed before 8pm will be dispatched on the same working day. Please note that we do not ship orders over the weekend or during national UK bank holidays.
If you change your mind you can return your item for a refund or exchange within 30 days, excluding earrings (for strict hygiene reasons), personalised or engraved items, gift cards & gift packaging.
All returns can be quickly submitted via our portal here D.LOUISE Returns Portal, and should be sent back unworn and in their original packaging. We process returns within 7 working days of receiving them back into our warehouse, and any funds will be returned to your account within 6 working days from that point. If you choose to return only a portion of an order that included a free item(s) as part of the promotional offer, the value of the free item(s) or discount will be deducted proportionally from the refund amount or may be billed separately.
Please note that original shipping charges are non-refundable. We cannot refund duties, taxes or shipping charges.
We are not able to accept returns for items purchased at any of our pop up events or sample sales.
*Our Returns Policy is in addition to your statutory rights.
To return your order please click here, where you can submit your details and arrange your postage. Once that is complete, you will be emailed with your postage label or QR code, along with the instructions of where to post your return.
D.LOUISE does not cover the postage cost when returning orders for a refund or exchange. All postage costs are calculated and payable at the last step on our returns portal before receiving your postage label/ QR code.
Black Friday is busy, and we’re on it.
We’re getting a lot of orders right now, so dispatch from our warehouse may take 1-2 extra days. Thank you for your patience. Your pieces are being packed with care and will be on their way as soon as possible.
International Tracked + Signed (4-12 days) - £15 or free for orders over $100
All orders placed before 8pm will be dispatched on the same working day. Please note that we do not ship orders over the weekend or during national UK bank holidays.
If you change your mind you can return your item for a refund or exchange within 30 days, excluding earrings (for strict hygiene reasons), personalised or engraved items, gift cards & gift packaging.
All returns can be quickly submitted via our portal here D.LOUISE Returns Portal, and should be sent back unworn and in their original packaging. We process returns within 7 working days of receiving them back into our warehouse, and any funds will be returned to your account within 6 working days from that point. If you choose to return only a portion of an order that included a free item(s) as part of the promotional offer, the value of the free item(s) or discount will be deducted proportionally from the refund amount or may be billed separately.
Please note that original shipping charges are non-refundable. We cannot refund duties, taxes or shipping charges.
We are not able to accept returns for items purchased at any of our pop up events or sample sales.
*Our Returns Policy is in addition to your statutory rights.
To return your order please click here, where you can submit your details and arrange your postage. Once that is complete, you will be emailed with your postage label or QR code, along with the instructions of where to post your return.
D.LOUISE does not cover the postage cost when returning orders for a refund or exchange. All postage costs are calculated and payable at the last step on our returns portal before receiving your postage label/ QR code.
